How to request an Epic Games refund

You can get your money back for a game if you regret the purchase. You must meet specific time limits to use the self-service refund tool.

Check your eligibility

You qualify for a refund only if you meet two rules.

• Time since purchase: You bought the game less than 14 days ago.

• Playtime: You played the game for less than 2 hours.

Note: You cannot refund a game if you have been banned from it for violating the terms of service.

Steps to request a refund

You complete this process entirely through your web browser.

1.  Go to epicgames.com/account.

2.  Sign in to your Epic Games account.

3.  Click Transactions in the left-hand menu.

4.  Find the game you want to refund in the list.

5.  Click the title of the game to expand the order details.

6.  Click the Request Refund button.

7.  Select a reason for the refund in the pop-up window.

8.  Click Confirm Refund.

You will see a confirmation notification at the top of your screen. You also receive an email when the refund processes.

What if I don’t see the button?

You might not see the “Request Refund” button for a few reasons.

• Ineligible: You exceeded the 14-day or 2-hour limit.

• Virtual Currency: You cannot refund V-Bucks or other currency packs through this menu.

• Bundles: You generally cannot refund individual items from a sale bundle.

Refund timeline

You usually receive the money back to your original payment method quickly. However, it can take 3 to 14 business days depending on your bank or credit card company.